We try our best to reproduce the image quality/placement of the customer supplied artwork. Please be sure to follow our guidelines about image quality and file type to reproduce the best quality image. Please send all artwork and graphics related questions to graphics@inearz.com. In the off chance we cannot place your artwork you will be contacted via email or phone number provided by the customer.

The build time given to the customer can change at anytime due to incoming rush orders, repairs and refits entering the queue, it is only a rough estimate. We try our best to get orders out in a timely manner, but we HIGHLY suggest using the rush order option if you need your order faster than the build time quoted.

Although we strive to make the highest quality product for our customers, we cannot guarantee the absence of micro bubbles in the shells or faceplates.

Clear cords will visibly oxidize over time and turn greenish, this is also sped up by sweat/moisture. All cords will oxidize as well, but the transparency of the clear sheathing makes the oxidation visible.

Due to these being natural materials used in the craftsmanship of the faceplate, we cannot guarantee an exact match/pattern for a customer.

Rush orders placed will be completed within 5-7 business days of receiving acceptable impressions, order details, and payment. Any changes made after your order has been placed may delay the build time.

In the event you feel you need a refit and/or adjustment, contact us, to receive a ‘Return Merchandise Authorization’ (RMA#) Number. Factors such as weight loss, etc. can affect the fit. Should a new fitting be required, we will modify or remake at no charge. In order for us to make good decisions, it is best to send the original impressions back for comparison. In rare instances, a new impression may be required. There is a maximum one year warranty on the fit. Extended warranty does not apply. You will need to include the following with your return:

The RMA # you received from us
A copy of the original purchase receipt
Indicate uncomfortable area(s) by marking on the product with a permanent pen

We strongly recommend using a shipping service that provides tracking and insurance. We can not be responsible for damages that occur during transit.


-2-pin cables have a 90 day limited warranty from the date they were shipped from our office.

-T2 cables have a 1 year limited warranty from the date they were shipped from our office.

Warranty does not cover physical abuse, misuse, negligence or service performed by anyone else besides InEarz Audio. Product will be replaced at InEarz Audio's discretion.

Custom & Universal Products: We offer an industry first “No Risk, All Reward”™ 30-day money back guarantee from the invoice/ship date, must provide proof of receipt and return all products in new condition including all accessories.

Refund does not include digital impression scan fee ($50), rush fee ($150) or any other special services including shipping and handling.


Recessed sockets may or may not be able to be placed due to the size and/or shape of the customers ears, in the event we cannot place them you will be contacted by InEarz via email or phone provided.

Soft canals are limited up to our three driver model due to the nature of the material, in the event we cannot allow the soft canal option due to shape and/or size of the canal you will be contacted via email or phone provided. Also extra care(storage, usage, cleanliness) should be taken when owning customs with soft canals, this will help prolong the life of the material.

By placing an order with us, you agree to not hold InEarz Audio liable for any hearing damage or hearing loss from using our products.

Please make sure your contact information(email/phone number) is correct, so that we may contact you regarding your order.

If you purchase your InEarz Audio custom monitors directly from us, you may upgrade your current InEarz custom monitors within two years of manufacture to any equivalent or higher InEarz Audio custom monitors with ADEL, and we will apply 50% of the original price towards your new InEarz custom monitors purchase with the ADEL option. The original set of InEarz custom monitors must be returned in good working condition, and will become the property of InEarz Audio upon completion of the Residual Upgrade process. The Residual Upgrade Guarantee only applies to custom monitors and may not be combined with any other coupon or discount.

Universal-Fit monitors are excluded.

We try our best to match the colors from the chart to the real thing, but due to screen inconsistencies or individual perception, we cannot guarantee an exact matched shell color.

We have worked very hard to achieve the sound signatures of each of our models, we will not tweak or modify them based on preference.

If our product breaks or does not work correctly you can print out our REPAIR FORM and send it in with your in-ear monitors, will be repaired at InEarz Audios discretion. Please refer to warranty information on what coverage you have with each product.

**Please send impressions back with every refit and repair if you do not have impressions on file**

Please see our warranty page for more details.

You as the customer agree to pay all charges and fees in connection with your purchase of any of our products(including applicable taxes). If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. if no payment is received, no items will be shipped. If there is a discrepancy on your credit card statement you MUST notify InEarz Audio within 30 days of receipt, if not you accept the charges in all respects.

Payments made through our website are authorized and typically captured between 1-3 business days after order is placed.

Orders that are not paid for within 24 hours after proceeding to checkout will be cancelled and the order will need to be placed again.

You can view the privacy policy HERE


Purchaser agrees to hold harmless Persona Medical, (Earasers, Inearz Audio, Inearz Sport) and any of its employees, affiliates, associates, technicians, volunteers, promoters and vendors for any possible damages that could occur from making or use of any Persona Medical products. Purchaser agrees the product is purchased with "NO SIGNATURE REQUIRED" and assume all responsibility and accept these terms and conditions prior to use. Any modification to the product will void the warranty. Purchaser agrees product is only for their own, personal use, and not for any third party. Custom made products are non-cancelable and not eligible for refund or a charge back on credit card. All product repairs must be insured for shipping loss. Any unauthorized repairs or items lost in transit, missing parts, with or without confirmed delivery, to or from Persona Medical, is the buyers responsibility. Unless notifying us by email or in writing, electronic orders will automatically be "opted in" to our email distribution list. If purchaser disagrees with any part of this TERMS AND CONDITIONS, they must make Persona Medical aware prior to the start of any work to be done and use of the product.  Purchaser agrees to only communicate with Persona Medical via telephone, email, or in writing to the address on the USER GUIDE AND WARRANTY.